We are currently open five days a week:

Monday - 10am - 4pm
Tuesday - 10am - 4pm
Wednesday - 10am - 4pm
Thursday - 12pm - 7pm
Friday - 12am - 2pm
Saturday - CLOSED
Sunday - CLOSED

But you can also mail your film to us, or drop your film in one of our two drop-boxes.

If you can make it to our lab in Bristol, you can drop off in person during opening hours.

We also currently have two convenient dropboxes where you can drop your film off when we're closed:

Radical Roasters Coffee
60-62 St Marks Rd, Easton, Bristol BS5 0LR
Available: Please check their opening hours for available drop-off times.

Outside the Lab
Meriton Foundry, Meriton St, BS2 0SZ
Available: Mon - Sun, 8am - 8pm (approx.)

You can also post your order in to us if you're not local to the lab.

Here are a few tips if you do post it in to us:

Please write your name and order number clearly on a note inside, or on the back of the envelope.

We recommend sending your film to us via the post office, as your film will be too bulky to be sent with a stamp, and will need to be sent as a small parcel.

Then all you need to do is send them to us at the following address:

[ORDER NUMBER #J]
Jack's Lab
Unit 34 Meriton Foundry,
Meriton Street
Bristol
BS2 0SZ

We currently have two convenient dropboxes where you can drop your film off when we're closed:

Radical Roasters Coffee
60-62 St Marks Rd, Easton, Bristol BS5 0LR
Available: Please check their opening hours for available drop-off times.

Outside the Lab
Meriton Foundry, Meriton St, BS2 0SZ
Available: Mon - Sun, 8am - 8pm (approx.)

OUR MUST UP TO DATE TURNAROUND TIMES CAN BE SEEN ON THE BANNER AT THE TOP OF THE WEBSITE.

We usually aim to turn around your order within:

- 3-5 working days for C41 colour
- 5-7 for B&W and E6
- Up to 14 working days for ECN-2

Please be aware these times can vary during peak periods, but you can find our most up to date turnaround times at the top of our website, and we'll always send you an ETA when we check your order in.

⚡⚡ We do also offer EXPRESS services for Colour (C41) and B&W orders, for 35mm and 120 only. These can be added to your order at the time or purchase. ⚡⚡

If you haven't received your scans or negatives within the advertised turnaround time, please feel free to contact us at orders@jackslab.co stating your order number in the subject and we will try to get back to you as soon as we can with an ETA.

Well, you're in luck! We also offer an express 'same day' service, which is available only with colour (c41) film processing, and a 'next day' service for black & white film.

There is a cut-off time for all express orders of 1pm*.

*This is applicable only to reasonable sized orders, anything over 15/20 rolls will likely take a little longer, but we will always aim to have your express order turned around within 24 hours.

We develop C-41, B&W, E6 and ECN-2 film in 35mm, 120 and 4x5.

This includes disposable cameras.

We do not develop 110, 126, 127, 8x10, Super 8, 16mm or disc film.

Yes we absolutely can develop and scan rolls of film that have been shot in a half frame camera. There is no additional cost.

Please note: If you have a preference as to how they're scanned, please let us know. We will always default to scanning them as single files, but can absolutely scan them as diptychs if you would like us to.

Yes we can. We can and love to scan frames from an XPAN, or a Widelux, or most other panoramic cameras. We can scan up to 6x12.

We sure can! Most disposables contain 35mm film, and the majority of disposables have C-41 colour film inside, but some do have B&W.

Pop your disposable camera in your order complete and seal it up. Please don't try to remove the film yourself, we'll do that for you.

Yes, we absolutely can. Please see below for details on what we can/can't do.

COLOUR

We can take colour film that requires pushing/pulling by 1 stop at no extra cost, however any colour film that requires anything more than this (+2 beyond) will incur an extra cost as we would need to hand develop it, which is additional labour. Please also be aware that this will increase turnaround time by upto 10 working days.

B&W

We can push black and white film up to +4 stops, and pull it by -2 stops, at no additional cost.

E6

We don't offer pushing or pulling for slide film.

Pushing and pulling is the process of over-developing (pushing) or under-developing (pulling) as a creative technique that can go someway to counteract over or underexposure.

It isn't, however, something that we would recommend being used as a 'save all' method of counteracting, or saving accidental over/underexposure.

Pushing will typically increase contrast, can occasionally cause colour shifting and will still not be able to retrieve detail from shadows, which are ultimately non-exposed parts of the film. Whereas pulling can result in decreased contrast, and muddy/washed out highlights.

Our Noritsu scanners can deliver scans in the following sizes.

Standard JPEGs are approximately 3000 x 2000 pixels, and about 4-5mb in file size.

Large JPEGs are approximately 6000 x 4400 pixels, and about 24mb in file size.

Hi-Res TIFFs are the same resolution as Large JPEGs, at 6000 x 4400, but these are supplied in 16 bit TIFF files and are about 165mb each.

* Please note, these resolutions can differ slightly, particularly with 120/medium format film, depending on the format of your camera (6x4.5, 6x6, 6x7 etc.)

Once your film has been processed, it will be cut and sleeved in an archival sleeve.

35mm will be cut into strips of 6 as standard, but if you'd prefer your negatives uncut/kept in a roll, just leave us a note on your order.

If you've selected for your film to be scanned, your scans will be sent via a Dropbox link for you to download them. This link will be valid for 30 days.

Your negatives will be posted back to you or kept in the lab for your to pickup, depending on what option you chose when ordering. You can also opt for your negatives to be recycled, though we would always encourage you to keep your negatives.

Firstly, please make sure you're only contacting us after the advertised turnaround time has passed. We work to 'working days', which means days that the lab is open, and check the ETA on the email we sent you when we checked your order in.

Please also check your spam or promotions folders first, as often they can find their way there.

If not, please get in touch with us at orders@jackslab.co with your order number and let us know, we can look at resending this out for you, but please be aware that you need to let us know within 30 days of your expected delivery date.

First of all, that sucks! We know how it feels and we hate delivering this news on the rare occasions.

However, if there are no visible images on your roll of film, we'll drop you an email to let you know.

We do have to charge a developing fee for blank rolls to cover costs, but you can receive store credit for the cost of any scans or prints that we're unable to produce for you.

We will also, where we can, offer advice, answer any questions you may have, and help diagnose any issue for you.

Store credit is now applied to your customer account.

You can access this during checkout when ordering online, or if you want to use it in store, just ask us when placing your order at the lab.

If you have any issues creating or logging in to your account, please drop us a line at hello@jackslab.co and we'll do our best to help.

We scan all your film (apart from large format) on our beloved Noritsu HS-1800's.

It's one hell of a machine.

For large format scans, we use an Epson V850 flatbed scanner.

We do. We offer 6x4, 6x6 and 6x8 prints using our in-house digital dye sub printer on glossy paper.

These are perfect for printing your 35mm and 120 film scans.

You can either add them to each roll when ordering if you want prints of your entire roll (6x4 only).

Alternatively you can get your scans back first, and then using the 'Single Prints' product to upload the scans you want printed.

We're conscious of the waste we produce from the lab and we don't neccessarily believe that printing every single photo from a whole roll of film is the most economical option for you or the environment, so we ask that you be conscious of this when ordering prints for an entire roll.

We'd much rather you spent less with us, but only ordered the prints that you want, than ending up with a bunch of prints that will end up in waste.

If you've selected to pick your scans up from the lab, then we guarantee to hold them for you for three months.

If you think you might not be able to collect them within this time period, please contact us and we can make alternative arrangements with you.

You will receive reminder emails approximately every 30 days after we fulfill your order.

All orders that have opted to have their negs thrown away will be held for 14 days, before being disposed of.

If you've changed your mind, or think you might have selected to recycle in error, please contact us ASAP at hello@jackslab.co and we will try to help.

There are a few answers to this.

The most common reason why you didn't receive as many photos as you were expecting is that it's highly likely you had a number of 'blank' frames on your roll. We will usually let you know in your scans email, of any imperfections or issues with your roll (such as heavy scratches, light leaks and blank frames etc.).

Even without blank frames in the middle of your roll it's also quite common that, although you think you have a 24 or 36 exp. roll of film, that depending on the camera you're using and/or how you've loaded it, that you may not always get exactly that amount of frames.

There are several reasons why this might happen, including potential issues with your camera, but if you're still not sure feel free to get in touch with us and we can double-check for you.

hello@jackslab.co

We're a small team, so all of our support is handled via email. If you have a question that's not answered here, send us an email